European Cooperation: SPTO adapts its quality management system

    The Spanish Patent and Trademark Office (SPTO) has successfully completed the external audit which certifies the adaptation of its Quality Management System to the new version of the ISO 9001 (2015) standard.

    The audit was carried out from 12-15 December by the certification body SGS.

    The adaptation was carried out within the framework of the European Cooperation projects (ECP 5 – “Support for Management Systems for Intellectual Property Offices” for which the SPTO was a pilot office).

    The conclusions of the audit were very positive, illustrating the success of the adaptation process and certifying that the SPTO quality management system has the ability to meet the requirements of the service in relation to the scope, objectives and policy of the SPTO.

    Key outcomes of the audit, and in compliance with the requirements of the new standard, include: simplifying the supporting documentation of the system, thereby improving its integration with the daily work of SPTO staff; and implementing a Risk Management System which is intended to reinforce the preventive functions of the Quality management system.

    Also noteworthy during the process was the excellent cooperation between the relevant SPTO departments and the EUIPO, which included knowledge transfer between the two Offices.

    The SPTO is the first European Industrial property Office (out of seven) to complete the implementation of this Cooperation Project.

    The results and lessons learned will be useful for the remainder of the participating Offices.